Terms of Service

This Service (Works) Agreement governs the rights and obligations between the pet owner receiving services from PatiLee Premium Pet Resort and our business, and is identical to the contract text you approve electronically during registration. The Cancellation and Refund Terms for cancellations/refunds, the Distance Sales Agreement for the terms of sale and the Working Terms for daily operations are annexes to this agreement.

1) Parties and Scope

The Business: Ayşegül ÜNER (PatiLee Premium Pet Resort), Uskumruköy Mh. Enez Sok. No:2/1, Sarıyer / İstanbul · Sarıyer Tax Office 3590169696 · 0850 840 86 00 · patilee@patilee.com; hereinafter "PatiLee".
The Pet Owner: the person identified by the identity and contact details registered in the panel; hereinafter "the Owner".
This work agreement covers the boarding, feeding, care, daycare, pool, transport and check-out grooming services provided to the pet(s) the Owner has registered in the panel with "Add a pet", for periods when the pet is not with its family. Training services are subject to the separate Training Agreement. The agreement, together with its annexes (pet profile, price list, Cancellation and Refund Terms), forms a whole, takes effect on the date of approval and applies to every pet added later.

2) Admission Conditions and Vaccination

2.1 Animals are admitted when the vaccinations set by the Ministry of Agriculture and Forestry and the Turkish Veterinary Medical Association (dogs: rabies, combined, bordetella; cats: rabies, combined) are complete and a vaccination record and microchip are present. Vaccinations must have been given at least 7 days before arrival and remain valid for the whole stay. An animal without a current vaccination record is not admitted; the booking amount is handled under the Cancellation and Refund Terms.
2.2 Vaccination checks rely on the Owner's declaration and the record presented. PatiLee reserves the right to confirm the record with the veterinarian but is not obliged to do so. The Owner is responsible for every illness, transmission and damage (including to other guests, staff and the facility) arising from an unvaccinated animal or one with missing or expired vaccinations; no liability may be directed at PatiLee. Community-related illness can occur even in vaccinated animals (see 7.2).
2.3 Unneutered or scent-marking cats, newborn kittens and puppies, animals needing medical follow-up and animals of uncertain health are not admitted.
2.4 Unneutered dogs are admitted. A female dog in heat, or approaching heat, may not be handed over to the facility. Knowing and tracking the heat cycle is the Owner's responsibility.
2.5 The animal is handed over healthy, with its vaccination record and its own food.

3) Health Declaration and Medication

3.1 The Owner declares that the animal has not contracted or been exposed to a contagious disease within the last 30 days and that known illnesses, allergies and special care needs have been fully recorded in the pet profile.
3.2 As a rule, animals on medication should not be brought for boarding. Where unavoidable, the team may assist under the Owner's written instruction in the panel (name, dose, time of the medication); this is not an undertaking and PatiLee does not assume responsibility for administering medication. An Owner who hands over an animal with medication is deemed to have accepted this condition.

4) Behaviour Declaration

4.1 Bite history, aggression, socialisation problems and severe stress behaviour must be recorded in the pet profile. The Owner is responsible for all material and physical damage resulting from an incomplete or false declaration; in that case the agreement is terminated under clause 6.
4.2 A dog with a history of biting people or dogs; one that growls, bares teeth, snaps or attacks; or one inclined to cause harm through resource guarding or separation anxiety is considered a dog with behaviour problems.
4.3 A dog with behaviour problems is not admitted to boarding or daycare; it may be admitted only under the Training Agreement. A dog found to have behaviour problems during a stay is handed back to the Owner and the stay is ended under clause 6.

5) Urgent Collection During Heat

A female dog that comes into heat during the stay disrupts the facility and is handed back the same day. The Owner or the authorised person (clause 10) collects the animal immediately; not being in the area on that date is no excuse. Refunds for the remaining period follow the Cancellation and Refund Terms.

6) Refusal and Termination of Service

PatiLee may refuse to start a service, or unilaterally end a service in progress, for health, behaviour or safety reasons. Unusual barking or howling, self-harm or damage to the facility, false declarations and interference that disrupts operations (insistent calls outside the set contact times, instructions without professional basis) are among these cases. The Owner or the authorised person collects the animal immediately; refunds follow the Cancellation and Refund Terms.

7) Assumption of Risk and Limitation of Liability

7.1 Group socialisation by its nature carries the possibility of jostling, scuffles and fights. PatiLee is not liable for ordinary scratches, bruises and injuries that may occur during social play or that the animal causes itself (stress, allergy, enclosed space, etc.), nor for damage to the facility or itself caused by stress when kept alone on request. By allowing or declining socialisation, the Owner accepts these possibilities.
7.2 Community-related conditions (e.g. conjunctivitis, allergy, kennel cough) can occur even in vaccinated animals; the Owner is informed and treatment costs are borne by the Owner.
7.3 The facility is a social facility; an animal admitted to the social environment that does not get along with the others is moved directly to VIP Boarding (a lounge is reserved for it alone) and the stay is charged at the current VIP nightly rate in the price list. The Owner may also choose VIP Boarding from the start.
7.4 PatiLee is liable only for its gross negligence and accepts no liability towards third parties.

8) Damage Caused by the Animal

All damage the animal causes to other animals, staff, visitors and the facility is borne by the Owner. Bites and injuries are reported to the competent authorities where legally required.

9) Emergency Veterinary Care

9.1 In case of illness or injury, the Owner or the authorised person (clause 10) is called first and the veterinarian named by the Owner is contacted. The veterinarian examines the animal at the facility or arranges its collection by their own means; PatiLee does not transport the animal outside the facility.
9.2 If the Owner and the veterinarian cannot be reached, the veterinarian does not arrive within a reasonable time, or the situation is urgent, a veterinarian or clinic PatiLee deems appropriate is consulted. The Owner consents to this in advance; there is no upper limit on spending.
9.3 All transport, examination, treatment and medication costs are borne by the Owner.

10) Second Authorised Person (Co-owner)

10.1 The Owner names in the agreement a second authorised person who is over 18 and reachable by phone; the agreement is not formed without this person.
10.2 The second authorised person also accepts this agreement in their own name through the link sent to them; from that moment they may access the pets and records in the panel in the same way as the Owner.
10.3 If the Owner cannot be reached, or in the event of the Owner's death, serious illness or legal incapacity, the second authorised person is authorised to decide on every matter on the Owner's behalf and to collect the animal.
10.4 The second authorised person is jointly and severally liable with the Owner for the fees and costs arising from this agreement and is obliged to collect the animal under clause 12.
10.5 The animal is handed over only to the Owner, the second authorised person or the pickup person named in the panel. The Owner must keep the phone numbers up to date.

11) Payment

11.1 All payments are made in advance; price changes during the stay are accepted. Cancellation rules are in the Cancellation and Refund Terms.
11.2 Commercial default interest under Turkish Commercial Code art. 1530 accrues on unpaid debts; the receivable is collected through enforcement, with costs borne by the Owner. An animal with an unpaid balance is not handed over until the balance is settled.

12) Late Collection and Abandonment

12.1 Check-out is until 10:00; after that daycare is charged. Daycare is within working hours and lasts at most 6 hours; beyond that a boarding fee applies. No check-in or check-out takes place outside the facility's working hours; current hours are published on the website and in the panel.
12.2 If the animal is not collected on the stated date, care continues and a late fee accrues at the daily rate.
12.3 If the animal is not collected or payment is not made, written notice is sent to the registered phone numbers and e-mail addresses of the Owner and the second authorised person. If the animal is not collected or the debt not paid within 3 days of the notice, the animal is deemed abandoned; at PatiLee's discretion it is rehomed through a shelter, foundation, association or volunteers, the Owner waives statutory notice rights in this regard, and the debt and accrued fees are collected through enforcement.

13) Belongings

PatiLee is not liable for the loss of or damage to items brought with the animal such as collars, beds, toys and food bowls. Items are listed at check-in; no claim is accepted for unlisted items.

14) Use of Images

PatiLee may use images of boarded animals on its own social media accounts and website and undertakes that such images will not be demeaning. The Owner may not claim a fee or compensation; the Owner may request removal, which PatiLee evaluates and decides. During the stay, photos and videos are shared in the daily report card whenever possible; there is no commitment to share every day or every stay. One-to-one photo/video and video call services are not offered.

15) Declaration, Notices and Jurisdiction

15.1 The Owner confirms that the agreement and the pet profile were completed fully and truthfully and that the service conditions have been read.
15.2 The address and phone details given are true; notices served to these addresses are deemed valid, otherwise Notification Law art. 35 applies.
15.3 Istanbul courts and enforcement offices have jurisdiction over disputes.